Questions & Etiquette – SPA FAQ
How do I choose my treatments?
The Spa offers a menu of treatments, which will pamper, relax and revive the body. Highly trained therapists can help clients select treatments according to individual needs.
The professional team at The Spa offer confidential and complimentary consultation, which will be carried out prior to commencing any treatment. It is essential to let the therapists know of any allergies and specific medical conditions to allow treatments to be specially screened and tailored.
The Spa kindly asks new clients to arrive 15 minutes prior to the first appointment in order to fulfill registration requirements and to complete consultation documentation. This is to avoid such formalities being carried out during the booked spa or treatment time.
What shall I wear?
The Spa provides complimentary robes and slippers. On arrival, a therapist will explain what the treatment entails and will advise which items of clothing should be worn. During treatments the therapists will drape clients appropriately and respect privacy. Whilst using the wet spa and any of The Spa’s Holistic experiences, swimming shorts/trunks or costumes should be worn.
Mother to be
The Spa has a range of treatments, which are designed and safe for mothers-to-be. Please advise of pregnancy before booking treatments.
Reservations and cancellations
Please book spa appointments in advance. Credit card details are required to secure an appointment. Clients who wish to change or cancel an appointment are asked to give 24 hours notice otherwise 50 per cent of the treatment will be charged, unless the slot is fully booked and the appointment is taken by another client. Unfortunately, non-arrivals will be charged with the full treatment price. Always feel free to walk in, we may have a cancellation.
Continue your experience at home
As part of the total experience, The Spa’s trained therapists will gladly recommend a skincare routine to enable clients to continue the benefits at home. The products used during treatments are available for purchase at The Spa.
For that perfect gift
Treat a friend or loved one by giving them an experience they will never forget. Beautifully presented gift vouchers are available in a variety of monetary values and for any treatment or package; these can be purchased from reception or via our online shop.
Peace of mind
We endeavour to provide clients with a tranquil, relaxing and reviving environment. We therefore request that mobile phones, iPhones, iPads etc be placed in the locker on arrival and remind clients that smoking is not permitted on the premises.
And finally, a few spa tips
A Spa experience is a journey to another level of relaxation and enlightenment. To ensure the maximum benefit from a visit to The Spa, talk with your therapist beforehand to discuss preferences and any concerns you may have. This will ensure that your treatment will not be just a wonderful and therapeutic experience, but a rewarding journey, which will have many happy returns.